Cameno provides complete support for your software with a dedicated support team. Our ACT Support comprises three tiers starting with telephone support direct to one of our consultants. Should the issue not be resolved at this level, it escalates to the second level, remote access and finally to an on-site visit if the situation demands.

Because we deal with our customers direct we understand their system and set-up, enabling us to fix issues quickly and efficiently. We treat you as an individual and not just another number.

Cameno provides ACT support on three levels:

Level 1: Telephone Support - This is the first point of contact for the customer. Cameno deals with the majority of queries at this level within 4 hours.

Level 2: Remote Diagnostics - It may be the case that Cameno will need to look at the problem first hand or will need to carry out maintenance work on the system itself to rectify any software problems. The majority (95%) of support queries not dealt with at Level 1are rectified at this stage.

Level 3: On Site Support - In the unlikely event that levels 1 & 2 have been unsuccessful or the problem is more substantial and requires on site service, Cameno can attend your site to rectify the issue.

All customers with a support contract are entitled to discounted software and services.